Terms and conditions. Privacy policy

The following conditions of purchase / sale of goods on the website www.lotosko.com represent a full set of the conditions applicable both to you (buyer), and to the website www.lotosko.com (further – the seller).

General provisions

1.1. The real Conditions (further called “Conditions”) are the legal document obligatory for the Parties which establishes the rights, duties and responsibility of the Buyer and Seller upon purchase of Goods on the website www.lotosko.com. in shop.

1.2. The seller reserves the right to make changes, additions or additions to the real Conditions at any time according to requirements of the legislation. The buyer will be notified on any changes on www.lotosko.com. on the website of shop. When shopping online on www.lotosko.com of the rule, acting at the time of placement of the order, are applied to shop.

1.3. Has the right to buy e-mail:

1.3.1. Active natural persons, that is persons of full age age whose legal capacity is not limited to court;

1.3.2. Minors aged from 14 up to 18 years if only their parents or trustees did not give the consent if they cannot dispose of the income independently;

1.3.3. Legal entities;

1.3.4. Authorized representatives of all above-mentioned persons.

1.4. Approving Conditions, the Seller also guarantees that according to point 1.3. above, the Buyer has the right to buy goods on www.lotosko.com by e-mail. in shop.

1,5. The agreement between the Buyer and the Seller is considered by the Buyer imprisoned from the moment of sending the e-mail address www.lotosko.com. After registration of a basket of purchases, the indication of the address of delivery, the choice of a payment method and acquaintance with rules of the Seller press the Confirm the Order button (see the Point 5 “Order of Goods, Prices, Payment Procedure, Conditions”).

1.6. Each contract signed between the Buyer and the Seller is stored in the www.lotosko.com database and also in a paper form in department of electronic commerce of the Company.

2.1. Order goods on www.lotosko.com by e-mail. In shop the Buyer can:

2.1.1. Be registered on www.lotosko.com by e-mail. in shop – by data input, requested at registration;

2.1.2. Is not registered on www.lotosko.com in shop.

2.2. The buyer ordering goods 2.1. provides the personal data of the Buyer necessary for the correct execution of the order, in the respective fields provided by the Seller in the order specified in the Specification: name, surname, exact address of delivery, phone number and e-mail address. e-mail address

2,3. Adopting these rules, the Buyer agrees that 2.2. it will be processed on www.lotosko.com above. in shop, for the analysis of overall performance of the seller and direct marketing.

2,4. Having agreed that Personal data of the Buyer will be processed for shop the Buyer also agrees to Email of the Seller the E-mail address and a phone number will contain the information messages necessary for implementation of the order.

2.5. The buyer is registered on www.lotosko.com by e-mail. undertakes to store and disclose registration information to someone.

2.6. The buyer agrees that personal data which he voluntarily provides in a registration form will be processed according to these rules.

2,7. The buyer has the right for access to the personal data and the right to request correction of incorrect, incomplete, inexact personal data, to block or erase, having written by e-mail. write to us to the address www.lotosko.com, info@lotosko.com or call us to the address www.lotosko.com +37065131195. In this case the seller has to execute immediately inquiry of the buyer within 5 working days.

2,8. The buyer has the right to be informed on sources and collected personal data, the purposes for which they are processed recipients of data and their granting, at least, within the last year.

2.9. The buyer has the right to demand correction, removal of his or her personal data or suspension, except for storage, processing of his / her personal data if processing breaks the law.

2.10. The controller recognizes and respects the right to personal privacy of each Buyer who finishes Registration for www.lotosko.com. The controller of data collects and uses personal data of the Buyer (a name, the address, a phone number, the e-mail address and the other information specified in a registration form of online store) for processing of orders for goods or services or for implementation of other contractual obligations. Placing the order or being registered, the Client agrees with rules of purchase and sale of goods which 2.3. the reservation says that, adopting these rules, the Buyer agrees that the personal data provided by the Buyer will be processed on the website www.lotosko.com. in shop, for the analysis of overall performance of the seller and direct marketing. It also includes sending advertizing and information messages, registration of the Buyer undertakes to receive newsletters and similar materials which the Buyer has full authority to refuse.

2,11. The controller of data undertakes not to disclose personal data of the Buyer to the third parties, except partners of the Controller of data which provide services of delivery or other services connected with appropriate execution of the order of the Buyer. In all other cases personal data of the Buyer can be transferred to the third parties only in the order established by legal acts of the Republic of Lithuania.

2.12. Personal data is processed with use of safe measures which protect such data from unauthorized destruction, disclosure or illegal intervention.

2.13. Personal data which agreed to use of their data for direct marketing are stored in the active database and used within 2 years for direct marketing. Data of the buyer are stored within 2 years from the moment of the last purchase. After this time data of the client are (automatically) destroyed. Automatic destruction of personal data is controlled by the responsible person.

Rights and duties of the Buyer

3.1. The buyer has the right to buy goods on the website www.lotosko.com by e-mail. to store these Conditions and other e-mails of this letter. in the order specified in the section of information on shop.

3.2. The buyer has the right to refuse the contract of purchase and sale with www.lotosko.com by e-mail. having notified the Seller according to instructions of point 8 of these rules – return of goods and money

3.3. 3.2 Governed. above, the Buyer can use the right, only if the goods were not damaged or significantly did not change the appearance and were not used.

3.4. The buyer undertakes to accept the ordered goods and to pay the coordinated price for them.

3.5. If information specified in a registration form of the Buyer changes, the Buyer has to update it immediately.

3,6. The buyer undertakes not to transfer the data for an entrance to the third parties. If the Buyer loses the registration data, he has to report about it immediately to the Seller by means of the means of communication specified in the section “Contacts” (phone / e-mail).

3,7. The buyer, using e-mail www.lotosko.com. The shop agrees with the real Terms of sale and undertakes to observe them and to observe laws of the Republic of Lithuania.

Rights and duties of the Seller

4.1. The seller undertakes to provide to the Buyer all conditions for the correct use of e-mail www.lotosko.com. shop of services.

4.2. If the Buyer tries to do harm to the Seller by e-mail www.lotosko.com. The seller has the right immediately or without notice to limit or suspend access for the Buyer to service of e-mail, shop or, in exceptional cases, to cancel registration of the buyer.

4,3. The seller undertakes to respect the right of the Buyer for the personal privacy and confidential information of the Buyer provided on the website www.lotosko.com. in a registration form of shop.

4.4. The seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer.

Order of goods, prices, payment procedure and terms.

5.1. www.lotosko.com e-mail the Buyer in shop can shop 24 hours a day if only this e-mail address Shop is inaccessible because of technical works.

2.5. The contract comes into force since the moment when the Buyer presses the Confirm the Order button, and after obtaining the order the Seller confirms it – sends the confirmation letter to the Buyer by e-mail. by e-mail

3.5. Prices for products shop and a form of the order are specified www.lotosko.com B in euro, including the VAT.

5.4. The buyer has to pay goods with one of the next ways:

5.4.1. Prepaid billing, bank transfer through safe payment service provider www.lotosko.com Paysera – If you choose one of the bank logos used by you in a billing window, you will pay without additional data. At the choice of such reference the client passes into the banking system used by it where everything that he needs to make, it to be a part of the system and to confirm payment according to final amount of payment in the order for the chosen goods. The form of the order is filled automatically, and the Seller will be immediately notified on successful payment, irrespective of the used e-mail address. banking system and/or time of day. Thus, speed of preparation, shipment and receiving goods. Payments on www.lotosko.com the Paysera Payment service provider is assessed with lower money transfer commission. All conditions, privileges and rules of the agent of www.lotosko.comPaysera are applied to the client paying in such a way is more detailed – www.lotosko.com – Payment-Collector-Rules

5.4.2. Simple bank transfer is an advance payment when the Buyer places the local payment order directly on the bank account of Citadeles.lt to the address www.lotosko.com the account is not included in the customer account on goods. The seller does not bear responsibility for application and/or the sum of such collecting. Before making bank transfer, be convinced that you confirmed the order and received the e-mail confirming it otherwise the order will not be registered in system. Attention! The payments made thus will be enlisted only on the standard e-mail address which you use. The order of bank provider (your bank) and orders are enlisted only through certain periods, in certain days. In this case the Seller does not bear responsibility for the moment of transfer of means, and the order will be executed only in the presence of means on the bank account of Lotos & KO UAB Citadele.lt.

5.4.3. Cash on delivery to the courier – on delivery – if the buyer chooses courier service of delivery at execution of the order, payment can be made to the courier who delivers goods. Such service is in addition paid on the website www.lotosko.com – (? The sum depends on the operator chosen by you) and is enlisted into the customer account.

5.4.4. Delivery by means of the credit card by the courier on delivery – if the buyer chooses courier service of delivery at execution of the order, it is also possible to pay by means of the credit card when receiving goods. Such service is in addition paid on the website www.lotosko.com – (? The sum depends on the operator chosen by you) and is enlisted into the customer account.

5.5. The buyer who chooses services of bank transfer undertakes to pay goods immediately as only after receiving payment for goods shipment of goods begins to be formed and the term of sending goods begins to be counted.

5.6. The seller issues to the Buyer the electronic version of the invoice, the preliminary version of the invoice specified in the e-mail. It is sent right after order confirmation. The final account is issued after payment, the paper version of the account is delivered with goods, the electronic version is sent by e-mail. by e-mail

Delivery of goods

6.1. The buyer with payment of goods over 200 euros has the right for free shipping of goods to the address specified by it or in one of points of delivery of carrier to the express company.

6.1.2. Standard price of delivery (?) This delivery is one of ways of return of the goods offered the buyer when the sum of goods does not exceed 200EUR. Delivery is carried out across all Lithuania and the EU to the address specified by the buyer.

6.1.3. Delivery cost to parcel points (?). Such delivery is one of ways of receiving the goods offered the buyer if the sum of goods does not exceed 200 euros. Delivery is carried out in the delivery point chosen by the buyer across all Lithuania. When receiving a parcel you need to have at yourself the identity document, and the parcel will be delivered only to the person whose name is entered in the order. The goods delivered in point of shipment are notified by the SMS. Shipment is stored in point of shipment within 7 calendar days.

6.2. The buyer who chooses the delivery service at execution of the order undertakes to specify the exact place of delivery of goods.

6.3. The buyer undertakes to accept goods. In case the Buyer cannot accept goods itself and goods were delivered to the specified address, the Buyer has no right to demand delivery of goods to the improper person from the Seller.

6.4. All goods are delivered by transport service to the address specified in information of your order.

6,5. Parcels are delivered to clients in the working days.

6.5.1. Upon the demand of the client the client has to contact the seller to discuss additional options of delivery for fast delivery. For other ways of receiving goods, please, contact support service: www.lotosko.com

6.6. It is impossible to specify concrete hour when the order has to be delivered to the courier (if the Buyer does not agree to delivery in addition with point 6.5.1 of the real Conditions).

6.7. Approximate time of delivery in days is specified in the description of each goods.

6.8. The seller delivers goods to the Buyer within 7 working days. These conditions are preliminary and, besides, are not applied in cases when the Seller has no necessary goods in a warehouse, and the Buyer is informed on lack of the ordered goods. At the same time the Buyer agrees that in exceptional cases delivery can be postponed because of unforeseen circumstances, uncontrollable to the Seller. In this case the Seller undertakes to contact immediately the Buyer and to agree on terms of delivery.

6.8. Goods in a warehouse from the seller to the buyer, after payment of the order within 2-3 days. it will be sent for sending and it is transferred to courier service. At successful delivery the buyer will be notified by e-mail. e-mail and SMS by SMS.

6,9. Delivery from foreign warehouses can occupy from 8 to 15 working days.

6,10. At individual delivery of the order individually compatible delivery terms are applied, but the maximum delivery period does not exceed 3 – 4 weeks. Delivery periods for separate objects can differ.

6,11. The ordered goods are always delivered by one parcel, and the Buyer obtains individual information on delivery periods of different goods. Several ordered goods can be delivered by job lots at the request of the client for an additional standard fee for delivery according to point of 6 real Conditions.

6,12. In all cases the Seller is exempted from responsibility for violation of delivery periods of goods if goods are not delivered to the Buyer or are not delivered because of the Buyer or on the circumstances which are not depending on the Seller in time.

6,13. During delivery you have to check an external condition of freight before the courier appears. If the slightest violation of departure is noticed at least, it is necessary to write down violations of departure or to refuse departure acceptance.

6,14. Acceptance of freight and signing of the manifesto no comments is considered high quality, and in this case claims concerning external damage of goods stop.

6,15. In all cases the Buyer has to notify immediately the Seller if freight is in defective packing if freight contains not requested or inadequate quantity, incomplete packing.

6,16. In all cases the Buyer who notices damage of packing during delivery has to make marks in the consignment note of delivery of a parcel or write the separate report on such damage. The buyer has to make it in the presence of the courier. Failure to follow this requirement leads to the fact that the Seller is exempted from liability to the Buyer for damage of goods in connection with any damage of packing which is not specified by the Buyer in the document of delivery of the courier.

6,17. For delivery of goods out of borders of Lithuania, please, contact us by e-mail. We will write to you personally on www.lotosko.com about terms and delivery terms.

6,18. The standard cost of delivery does not extend to goods weighing 8 kg. We will contact you personally for delivery of such goods.

6,19. Delivery to Curonian Spit is possible without additional margins. We will contact you personally on delivery freight to Curonian Spit.

Quality of production and guarantee

7.1. E-mail for each www.lotosko.com of the Detail of the goods sold in shop together are specified in the description of each goods.

7.2. The seller does not bear responsibility for goods in shop can not correspond to the actual size, a form and color of goods because of the characteristics of the display used by the Buyer on their color, a form or other parameters.

7.3. The seller provides a quality assurance for limited term for certain types of goods which specific conditions and other conditions are given in the description of such goods.

7.4. In certain cases the producer can determine shorter or longer period. In this case the warranty period of the producer works.

7,5. The guarantee of the producer does not extend to worn-out details.

If goods of poor quality, you can return or replace goods within 14 calendar days from the date of purchase (receiving).

8.1. The buyer bears responsibility for return of the returned goods on www.lotoseshop.lt. You have to return goods unused, with labels and the intact packing. The cost of delivery of the returned goods is paid by the customer.

8.2. The form of return of goods has to be filled and signed, and has to be true and valid. Failure to provide such data, filling or signing of a form will not lead to acceptance of claims.

8.3. Money will be returned on the bank account no later than 20 working days from the date of return of goods on a warehouse.

8.3.1. The returned goods have to be in the same set, as the Buyer; unused, with labels and the intact packing.

8.3.2. At return of goods it is necessary to show the document on purchase.

8.4. The seller has the right not to accept the goods returned by the Buyer if the Buyer does not observe 8.1. procedures of return.

9.: www.lotosko.com has the right to unilaterally subtract the sum of an additional discount from the sum returned to the client if the client used a discount for the additional offer and subsequently cancelled (returned) at least one qualitative goods from the offer at a discount.

9.1. IMPORTANT! There is no return: for goods at a discount which were marked down. For goods at a discount during the action. For legal entities – products with individual modifications of the client which, on demand, by individual orders (for example, on the press) cause irreparable injury to their original goods, individually ordered goods, goods damaged by the customer, to goods which do not conform to the above-stated standards of return (a trade dress, use, wear) tags). For measurement of goods (cutting of a roll). If the goods are completed at the request of the client

Responsibility of the buyer and seller

10.1. The buyer bears full responsibility for correctness of the personal data provided by the Buyer. If the Buyer does not provide exact personal data in a registration form, the Seller does not bear responsibility for any following consequences and has the right to demand from the Buyer of direct compensation.

10,2. The buyer bears responsibility for actions taken through e-mail www.lotosko.com. shop.

10.3. The registered Buyer bears responsibility for transfer of the registration data to the third parties. If www.lotosko.com e-mail. The services provided by shop are used by the third party which logs in by e-mail. In the shops using the login of the buyer, the seller is considered by the seller as the buyer.

10.4. The seller is exempted from any liability in cases when the damage arises because the Buyer, without the recommendations of the Seller and obligations of the Buyer, did not get acquainted with the real Conditions even if such opportunity was given it.

10.5. If the seller e-mail of the reference to e-mails from other companies, institutions, the organizations or individuals the Seller does not bear responsibility for information or actions there and also does not support, does not control and does not represent these companies or persons.

10.6. In case of damage the guilty party pays to other party straight losses.

Marketing and information

10.1. The seller can initiate the e-mail at discretion. Shop of various actions.

10,2. The seller has the right to unilaterally change Conditions of Actions without prior notice and also to cancel them. Any change or cancellation of conditions of Actions comes into force only in advance, i.e. from the moment of their performance.

10.3. The seller directs all notices by means of the means of communication specified in a registration form of the Buyer.

10.4. The buyer sends all messages and questions on e-mail of the Seller. phones or the e-mail address are specified in the section “Contacts” of shop. e-mail addresses.

10.5. The seller does not bear responsibility if the Buyer does not obtain information or the confirming messages sent because of failures of Internet connection, providers of services of e-mail.

Final provisions

11.1. These rules of purchase / sale of goods are made out according to laws and legal acts of the Republic of Lithuania.

11.2. All disagreements arising in connection with application of these rules are allowed by negotiations. In case of disagreements disputes are resolved in the order established by the legislation of the Republic of Lithuania.